View Full Version : Wizards of Nos
Bought a kit for the mini found that one of the injectors has no thread in it phoned them up 2 weeks ago they told me they wouldent "just" send a new one out because they cost £40 had to drive to byfleet to a mini center to get it changed cost me £20 in fuel and 4 hours of my day hope the kit works better than there customer servicehttp://www.turbosport.co.uk/images/smilies/mad.gif
carl_harker
25-04-2002, 09:21
hmm people i know who haved used em for a while but on bikes never any problems. http://www.turbosport.co.uk/images/smilies/smile.gif
Wouldn't it have been cheaper / easier to send the injector back so they could see for themselves? I bought an ARP stud kit once, and one of the nuts didn't have a thread in it, but the supplier wouldn't send anything out untill they had received the faulty item, fair enough I thought http://www.turbosport.co.uk/images/smilies/smile.gif
I have heard some horror stories about sticking solonoids, thats why I allways use NOS Systems http://www.turbosport.co.uk/images/smilies/smile.gif
**DONOTDELETE**
13-05-2002, 22:55
I've got a kit from them - the MAIN reason for me to use them was because of their customer service. They're spot on. There BB is real friendly and they offer spot on aftersales - something you wouldn't get with a US kit unless you were very lucky. I've spoken with their main man (Trev or the Wizard) and he's only too happy to help with the most techy or basic questions.
10 out of 10 and would buy from them again.
Now can I have that free kit Trev?!!! LOLhttp://www.turbosport.co.uk/images/smilies/wink.gif
**DONOTDELETE**
14-05-2002, 18:32
Have to agree with Si, Trev's service is top class (and no I'm not getting anything out of this!). I've recommended his kits to lots of people and I personally have never heard of one of his pulsoids failing. Trev has an open forum on his site and if there had been lots of problems I'm sure people would be on there screaming at him.
I've have, however, heard countless horror stories of NOS and Zex solenoids failing. I also know of a couple of people running NOS solenoids now looking at replacing them with Trev's ones...
You pays your money... http://www.turbosport.co.uk/images/smilies/smile.gif
Regards,
Scott.
I must admit most of the problems are probably due to the fitters / users lck of understanding !
**DONOTDELETE**
16-05-2002, 23:25
Wolfie,
I'm annoyed that you received an injector with an insert missing (assuming that is the case as I haven't seen it), however I can tell you that this is the ONLY reported case of this fault so I am also VERY surprised.
Whilst I conceed that this should not have happened, it is standard proceedure (for all the companies I know of) to require the "allegedly" faulty part to be returned before it is replaced. However if you had stated it was a "life or death situation" we could have sent you out a replacement and charged you for it, pending the return of the allegedly faulty component for a FULL refund.
To condemn a company for offering to replace the suspect component seems a bit extreme to me and to the other customers who have been made aware of your complaint.
If you have any further problems ask to speak to me personally (Trev) and I'll make sure it gets dealt with promptly.
By the way if you have any further complaints please feel free to post them on my own bboard so I and any potential customers are made aware of them.
Unlike other companies bosses "I" want to hear of any "short comings" because I want my products and service to be acknowledged as the BEST, only by responding to critisism can this be achieved.
Regards
Trev The WIZARD of NOS
**DONOTDELETE**
16-05-2002, 23:44
Clint,
I have my own bboard and not a single customer has posted a complaint about my Pulsoids. I quite sure at least 1 customer would have taken the opportunity to inform the World that my Pulsoids were crap if they had failed them in ANY way.
Additionally we have sold over 2,000 units in the past 6 months and had less than 5 reported as faulty by the end user. Out of these few ONLY 1 was a warranty fault and the rest were customer induced problems.
If you know of so many people who have had problems with our Pulsoids why have they not got back to me to have them repaired under warranty. All our products have a LIFETIME warranty, surely they would not just bin them without getting them repaired FREE.
It sounds like "bull shit" to me.
Unless you can give me some names of the people you claim have had problems with our Pulsoids or any real evidence to support your claim, I suggest you retract your statement, otherwise I may take action to locate you and take legal action against you for slander.
You claim NOS solenoids are better, you will no doubt be surprised to discover that Holley (who now own NOS) have tested my Pulsoids and confirmed that they are better that theirs (as have NX also). American systems are made with PROFIT as their priority but my products are made with QUALITY as the priority.
I notice that in a later posting you edge your bets by stating that the problems could have been user induced but I know of ONLY a dozen or so customers in the last 10 years who have had any kind of self induced problem so even that is an unreasonable claim.
Therefore support your claim with eveidence or make a TOTAL retraction.
Trev The WIZARD of NOS
**DONOTDELETE**
16-05-2002, 23:49
I'd like to thank Si & Scott for their unsolicited support.
If you can find someone who has used my system to put them down please have them contact me.
I doubt you will find anyone as I make EVERY effort to keep my customers happy.
Regards
Trev The WIZARD of NOShttp://www.turbosport.co.uk/images/smilies/smile.gif
<blockquote><font class="small">In reply to:</font><hr>
Therefore support your claim with eveidence or make a TOTAL retraction.
<hr></blockquote>
Comming from a family of lawyers I know the odd thing or 2 about the law and decided to run this thread past them and the response was:
"Clints comments are of hearsay, opinion and his own personal thoughts - at no point does he make any actual statement against the comapany"
I don't like people who come on this board and make idle threats.http://www.turbosport.co.uk/images/smilies/mad.gif
Sorry Trevor you have come unstuck I not only find you post threatening but in my opinion think its full of crap.
and I will only ever retract statements if Sharon tells me to http://www.turbosport.co.uk/images/smilies/smile.gif
But here are a few comments for your perusal:
I didnt even say that they were your solenoids, however I personally know two people who say they have used your kits have said to me that both of thier solonoids have burnt out aparently because they wernt fitted with a ballast resistor they did however say that new ones were supplied promtly and complete with the resistor.
I was just stating I have heard a lot of horror stories regarding other makes of solenoids and thats why I stick with and recomend NOS.
I fit a few kits a year and understand the physics behind NOS as well as most. I also see loads of problems with DIY installed NOS kits.
I have never seen one of your kits so can't comment on quality but NOS kits are supurb quality; I did try one kit once cant remember who from but the quality of kit wasnt anywhere near as good and didnt even come with a braided outer lining on the Nitrous hose which to me would be one of the most important safety features of a kit also no relays were supplied or recomended to be used and the bottle looked like an ex fire extinguisher.
I would also read your post before you comit them to the board :
<blockquote><font class="small">In reply to:</font><hr>
I notice that in a later posting you edge your bets by stating that the problems could have been user induced but I know of ONLY a dozen or so customers in the last 10 years who have had any kind of self induced problem so even that is an unreasonable claim.
<hr></blockquote>
and
<blockquote><font class="small">In reply to:</font><hr>
in the past 6 months and had less than 5 reported as faulty by the end user. Out of these few ONLY 1 was a warranty fault and the rest were customer induced problems.
<hr></blockquote>
[b]Unreasonable claim[b] I think not unless that your customers are getting more stupid; in your statements it would seem that only 12 customers have had self induced problems in the past 10 years but 4 of them in the last six months.
If you wish to locate email me and Ill supply my details.
Christ talk about making a mountain out of a molehill, firstly trev i bought your kit due to another mini owner i met at a mini show last year using the kit and being happy with it also i have phoned your place when i was unsure about the installation and my question was quickly resolved ( after i had posted i might add ), my problem was that the car is not here where i live and as such do not have much time to work on it due to work commitments, i had taken a week off of work to work on the car, i phoned your company on the wednesday and highlighted the problem with the jet i was told "they cost £40 we cant just send them out " i wasent given the option of paying for it then having a refund i was told to send it back but my week was running out i would not have recived the part before the weekend hence driving to minispeed as i could get it changed and crack on with the car, im sure most will agree that with anything you buy for a car a small percentage will have manufacturing defaults this goes for anything you buy and doesent represent you or your companys mistake, i have mostly installed the kit and so far am happy with the instuctions ( including recent telephone call ) and the way the kit has been fairly easy to install, as regand Clints post the way i see it he has made an "informed" opinion and a general one at that, it was not an attack on you or your company he recommended a company that he has used and had no problems with, something we all have done.
Author Wizards of NOS review - Turbosport website Si B
Joined: Mar 17, 2002
Posts: 36
From: Yeovil, Som
Posted: 2002-05-13 23:44
Trev,
Some sites make me
Just thought you might be interested to see what other web sites have to say about your company. I stuck my good word in though cos I'm happy with the service. Any chance of a discounted preogressive then?
Noswizard
Joined: Feb 22, 2002
Posts: 247 Posted: 2002-05-14 02:23
Thanks for the info and the support.
99% of my customers are reasonable patient people who appreciate my efforts to give the best possible service.
The guy with the Mini was advised to return it for inspection and replacement. If he had made it clear the wait was not acceptable we would have charged him for another, sent it out IMMEDIATELY and then refuned him when he returned the faulty one (if in deed it was faulty). Just as you say we TRY (harder than ANY company I've ever dealt with) to give a good after sales service. Noswizard
Joined: Feb 22, 2002
Posts: 247 Posted: 2002-05-14 02:23
Thanks for the info and the support.
99% of my customers are reasonable patient people who appreciate my efforts to give the best possible service.
The guy with the Mini was advised to return it for inspection and replacement. If he had made it clear the wait was not acceptable we would have charged him for another, sent it out IMMEDIATELY and then refuned him when he returned the faulty one (if in deed it was faulty). Just as you say we TRY (harder than ANY company I've ever dealt with) to give a good after sales service.
Regarding sticking solenoids, it's the first I've ever heard of it and I'd be VERY surprised if such things were happening that nobody has reported it to me or posted it on this bb whilst screaming the place down.
As you say it's sickening when people talk out of the arse rather than engaging the brain cell.
Thanks again and in appreciation I'll gladly discount your next order (over £200 by £25).
Anyone else who spots such slanderous comments and makes a posting in my defence is welcome to benefit from the same offer.
Regards
_________________
Trev The WIZARD of NOS
Wolfie
Joined: May 18, 2002
Posts: 1 Posted: 2002-05-18 11:52
In reply to yours and si's post nobody has slagged your products or company on turbosite, I was the only person with a problem and my problem was the way i had felt "brushed off" i had rung your company and explaind why i needed the injector so quickly and as i say i was brushed off hence the post on turbosite, i have contacted your company since the first post for advice and have been very pleased with the advice i was given, this has been added to the thread on turbosite, your first post highlighted a few things i dident know eg: your own BB if this had been included in the instructions i would have posted here, i dont get to work on the car very often poss 2 days a month due to work, so to have what little time i do have to work on it wasted by driving around the country to a dealer to get the injector changed this was pretty annoying, with regard to paying for the injector then getting a refund i was never given this as an option, i feel this is a moutain out of a molehill situation as your second post has blown things way out of proportion swearing and threatening people has done nothing for your reputation, as i have said no one has slagged your company off to date and people ( me included are happy with your products and sevice), i went for your kit because it was recommended by another mini owner, another dealer tryed to put me off "uk systems" because they are not as hard hitting as US systems but i would rather have gone with a recomendation from a user , i hope this clears the air and look forward to working with your company in the future
Regards Neil Platten
This is the postings from the Wizards of nos BB hope this has sorted things out and cleared the air
It just goes to show You should think before you post http://www.turbosport.co.uk/images/smilies/crazy.gif as you can see from the link belowhttp://www.turbosport.co.uk/images/smilies/smile.gif
http://www.turbosport.co.uk/showflat.php?Cat=&Board=mcentre&Number=25738&page=0&view=collapsed&sb=5&o=0&fpart=
It's nice to see that one of the recommendations on the board was so completely impartial.
<font color=red>Now that I have said how good you are can I have a discount please? </font color=red>
Perhaps if he goes around spreading more completely impartial advice he'll get a free kit! [rolleyes]
**DONOTDELETE**
19-05-2002, 22:12
Just thought I should defend myself from what seems to be the same kind of reception new people get when they post on the RSBB. I think for a start that Sapphy has been a bit selective in his quoting of my post on the Highpower /Wizards of NOS site. If he'd been a bit more impartial in his support he might also have quoted my later comments on 14/5 at 21.56
"I was kidding about the discount! But thanks, I never look a gift horse in the mouth!"
I was joking - I didn't post in defence of Trev for financial gain but because I felt that this review of Wizards of NOS needed some balance from a SATISFIED and FULLY PAID up customer of the company.
Additonally this morning I made a further posting / reply to Wolfie which I'd like to share with Turbosport and it's members which explains EXACTLY what my motives were for posting in Trev's defence on this siute originally.
Read on:
"Wolfie - I didn't view the Turbosport postings as hugely derogatory, but they did hint that Trev's kits may not be the best around. Cossie Clints post about sticking solenoids was not directed at Highpower kit specifically, but by posting under the title Wizards of NOS and making that comment implied that it was directed at Trev's kit (whether it was or wasn't)
The biggest concern for me was that somone as influential as Clint (running the Turbosport BB) may be able to put the seal of death on another company.
Trev doesn't seem to advertise much so the only way I got to hear about his stuff was by word of mouth, the same as a great many members on this site. If I had read the review page on Turbsport before buying my kit and using this BB I may well have thought twice about using Highpower stuff.
Trev must know the same thing will happen to other potential buyers if they read negative postings about his products, which is why he responded to the Turbosport postings like he did - he's passionate about his products and reputation, and like I've said, that is why I've gone for his kit and his company.
The reason I joined up to the Turbosport site was on the recommendation of several people on this site - word of mouth is an extremly influential form of communication/advertising.
I'm glad you're all sorted now, as I appreciate you may well have had a genuine grievance which you're entitled to air. Seeing as we're all in this for the same basic thing let's hope this puts an end to all the 'negative vibes'
I think I like the happy posts better
http://www.turbosport.co.uk/images/smilies/smile.gif "
Wolfie has replied 19/5 21.12 "Fair comment"
I hope you agree http://www.turbosport.co.uk/images/smilies/smile.gif
Can we drop the negativity now cos what started harmless and honest has seemed to gone quite badly down hill? I like the Turbosport BB and Wizards of NOS BB and hope they remain honest (so post what you want to post basically) but not harmful, derrogatory or slagging type posts cos I don't think anyone really likes those ones, myself included.
BTW I think the idea of Tried and Tested in brilliant, as long as they remain balanced.
My fingers hurt.
Si - I wasn't trying to tar you with the same brush and must admit that my annoyance with Trev and the attitude of his response did rub off on the reply you got - but I must admit with every 'hint, hint, gissa discount' there is always an air of hope behind it - I know because historically I have done the same! (unsuccessfully I might add, but it never stopped me recommending the company).
It is good to be passionate about a company particularly your own, but you have to admit to come on this board and write the things that Trev did, did the exact opposite of what he wanted. I personally don't doubt him, or his kits and this thread hadn't changed my opinion of him - however it did make me a lot more wary of the whole idea of Nos.
However, after Trevs replies I couldn't possibly bring myself to use him, just in case I ever had a problem and had to go back for fear I'd get the same barrage of threats - I am 99% sure that this would not be the case but the thought of clumsy threats are now stuck in my mind.
I would like to finish my rant by saying that this board is 100% friendly, and only when a post was entered containing bad language and threats has it ever dipped below that level.
[rant over]
Si I dont think anyone ha a issue with you so dont worry too much http://www.turbosport.co.uk/images/smilies/wink.gif I read your posts and have no issue with them, BBS systems are for like minded people to comunicate and exchange ideas and comments which is exactly what you were doing.
I dont think anything on this post required a reply quite so harsh as Trev's, the crazy thing is he has nothing to defend.
If there is one thing that can be seen from this post is that Trevors company sorts its issues out professionally and promtly which is great to hear, a bad company isnt reputed as such because thier products fail from time to time a bad company is one that dosnt take the correct steps to rectify the problem and look at procedures to stop possible future failures of the same ilk.
Trevs post did get my back up a bit, but I have no problem with him or his products as I have mentioned I have never seen one of his kits, maybe we should do a Turbosport review of available nitrous kits and see how his stacks up!!!!!
I personally only recomend products I have used and tested and will continue to do so as this is the main idea of this section, but that does not mean other companies products are inferior.
**DONOTDELETE**
20-05-2002, 23:24
Clint and Sapphy:
Cheers for the responses! Nice to know I'm not going to be lynched if I post on here again!
Clint, your suggestion of a Nitrous review would be V. good. To be honest although there's a lot written about NOS on the web, there's not really anywhere that directly compares one kit to another in a totally unbiased way.
I think you'll like Trev's kits - the ftting instructions are crystal clear, the quality good and so many people rate Highpower / Wizrds of NOS that they have got to be doing something right!
I looked at an American made NOS kit in Plymouth once (it was second hand and could have been well old) but it scared me off NOS for a while as it looked poor in terms of quality and fit. The seller was getting rid of it because he had bought one of Trev's kits which I also looked at while I was there.
I put the £300 back in my pocket and went to Highpower and spent £500 with him instead cos I felt safer doing it that way as a first time NOS user.
Get that review going, and if you need anyone to test drive an 500 bhp RS500 with 100 bhp NOS for the review let me know I'll volunteer http://www.turbosport.co.uk/images/smilies/jester.gif
**DONOTDELETE**
13-06-2002, 23:08
I would just like to add that I have found Highpower systems to be very helpfull and their customer service second to none
When I required a new bit they sent it out sraight away as I needed it urgently and aked me to send the other part back in my own time. just read the article in fast cars on nos kits as they too say his are excilent.
excellent idea "Si B", a comparison test would be spot on, cost, fit, performance, upgrades etc. Clint hav you got nos on ur coz now, any idea of price and fitting of a direct port injection system as well as a wet system, fitting location, recommendations, web site address etc. cheeRS in advance. http://www.turbosport.co.uk/images/smilies/grin.gif
we now can offer a wet system for cossies for £550 this inclused all adaptors etc so it fits straight on and there is no messing about.
Direct port will add £200 to the cost of the above kit, this includes 3 extra foggers distribution block and all piping.
All parts are NOS Systems apart from the adaptors which are custom made for cossies by TurboSport.
Excellent Clint, cheers mate, in your opinion is the control/power you get with4foggers(direct port) worth the extra £200? i am thinking so. where/how would you mount the jets, i was thinking drilled into the same section of the trumpet as the injector (on 2WD coz) or is it best in the plenum? http://www.turbosport.co.uk/images/smilies/confused.gif
P.S. ur all doing a pretty good job out here for all us Cosworth/RS etc lovers. cheeRs Mr C.
http://www.turbosport.co.uk/images/smilies/clap.gif
Direct port is worth considering in 100HP plus gains IMO.
I like to inject 25HP of NOS which gives about a 45HP gain and keeps the ACT's low and the bottle dosnt run out in a blink http://www.turbosport.co.uk/images/smilies/laugh.gif
My preferred direct port for a cossie is £300 extra but comes fitted to the plenum on an exchange basis or if yours is matched to your head you need to send your in.
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